Refund Policy
Dear Orbit provides a digital publication service: one payment authorizes one personalized interactive experience. There is no physical shipment or subscription.
Cancellation before purchase
You may leave the editor or delete a draft before purchasing without a purchase charge. Previewing and editing are free. Once a payment is confirmed, a request to reverse it is considered under the applicable payment-provider rules, the circumstances and mandatory consumer law; publishing or accessing a digital link does not automatically eliminate legal rights.
Egyptian purchases processed by Paymob
If an Egyptian purchase is processed by Paymob once Paymob is enabled, contact Dear Orbit support for cancellation, duplicate charge or refund assistance. Include your account email, transaction reference, purchase date and a short explanation; do not send full card numbers or identity documents.
We review failed delivery, inaccessible or materially defective digital experiences, accidental duplicate charges and other eligible requests against applicable law and the specific circumstances. Payment-provider confirmation may be required before a refund can be processed. Paymob is not yet active on this website.
Purchases processed by Paddle
For an eligible international purchase processed by Paddle, use the support link in your receipt or visit paddle.net to request a refund. Paddle’s Buyer Terms and Refund Policy govern its purchase and refund process, alongside applicable statutory rights. Please provide your transaction reference and purchase email to Paddle; do not send card numbers to Dear Orbit.
Your consumer rights
Refund eligibility depends on the purchase, the circumstances and applicable law. A request does not guarantee a refund, and digital delivery does not remove mandatory rights. We do not add an unconditional money-back promise or an “all sales are final” rule. The Paddle policy explains withdrawal rights and remedies for technical or product defects.
If something does not work
Contact Dear Orbit for problems creating, accessing or publishing an experience. For payment or refund requests, contact Paddle through the receipt or buyer-support site. Include a description of the problem and your transaction reference where available.
Effect on the shared experience
A confirmed refund may revoke the publication entitlement and deactivate the associated shared link. Unpublishing or deleting a creation does not itself request a refund. Paymob purchases are not currently available; this page does not claim that Paddle handles purchases made through another provider.