Contact Us
Whether you’re making a gift or opening one, we’re here to help with the details.
Let’s get it sorted.
For gift, account, billing and privacy questions, reach Dear Orbit directly.
support@dear-orbit.com+201224111439Dear Orbit · Personalized digital gifts · Operated by an individual based in Egypt.
Help with your experience
Tell us what you were trying to do and what happened. Include your account email, device or browser, and the experience link only if needed to identify the issue.
Payments & refunds
Paymob onboarding is pending and live payments are currently unavailable. For an existing payment question, include the transaction reference and purchase email. If your receipt identifies Paddle, use its receipt support link for payment and refund requests.
Refund & Cancellation Policy →Privacy & content concerns
Use the same support contact for data requests or to report an experience. Share only the details needed to investigate.
Privacy Policy →What to include
A short description, relevant account email and any error message help us understand the issue. Please keep passwords, payment-card numbers, identity documents and bank details out of your message.